The dating app that
lets you show your
true colours, before
your selfie.

Please make sure you have a strong internet connection. On iOS, try tapping the exclamation mark and hit resend. On Android, you can just tap the message to try sending it again. You can also try closing the app. If the issue persists, please wait a few hours and try again at a later time. We apologize for the inconvenience.

Try logging out and logging back in. To do so, go to Settings, select App Settings, scroll down, hit Logout and log back in. As long as you haven't accidentally deleted your account you should be fine! Note: If only one or two of your Matches disappeared, they either blocked you or deleted their account…

Fuzzy pulls data from Facebook to create your profile. Simply update your name / age on Facebook and it will update on Fuzzy in the next few days. If your info doesn't update, you'll have to delete your Fuzzy account, update your name / age on Facebook, and create a new Fuzzy account. Deleting your Fuzzy account will delete all your matches and messages. To delete your Fuzzy account, go to settings, app settings, scroll down, and hit delete account. Make sure you've entered your actual name / age on Facebook before creating a new Fuzzy account, since Fuzzy will use it to create your profile.

Open Fuzzy and try logging out and logging back in. You can also try force quitting the app. On your device, go to Settings and make sure the GPS (location services) is enabled. You can also try turning location services OFF and back ON. You may have to open the Maps app in order for your GPS to pick up your current location. If the issue persists, please wait a few hours and try again.

Make sure you have the latest version of Fuzzy. Open Fuzzy and try logging out and logging back in. You can also try force quitting the app. If you’re using an iPhone: go to the iOS settings, select Facebook, remove your Facebook account and try logging in to Fuzzy again. You can also try deleting Fuzzy from your phone, downloading it again and reinstalling it. As long as you don’t delete your account, this won't delete your existing matches and messages.

It sounds like that person either blocked you or deleted their account. Try logging out and back in just to be sure. To do so, go to Settings, scroll down, hit log out, and log back in. Fuzzy on!

Make sure you have the latest version of Fuzzy. Open Fuzzy and try logging out and logging back in. You can also try force quitting the app. If you're using an iPhone: go to the iOS settings, select Facebook, remove your Facebook account and try logging in to Fuzzy again. You can also try deleting Fuzzy from your phone, downloading it again and reinstalling it. As long as you don't delete your account, this won't delete your existing matches and messages.

If you want to upload profile photos directly from your phone, Fuzzy needs access to your photos. If you denied Fuzzy access to your photos, go to ‘Settings’ on your phone, find ‘Fuzzy,’ and enable photo access.

Make sure you have the latest version of Fuzzy and try hard closing the app: If you're using an iPhone, double tap the “Home” button, and swipe Fuzzy up to force quit the app. On Android: Go to 'Settings', go to 'Apps', select Fuzzy, hit 'force quit', then open Fuzzy again. You can also try restarting your phone and reinstalling the app. As long as you don’t delete your account you won’t lose any of your Matches or messages.

As long as you don’t delete your account, deleting the app won’t delete any of your matches or messages.

No, only users who have indicated a mutual interest in one another are allowed to chat.

Please make sure you have a strong internet connection. On iOS, try tapping the exclamation mark and hit resend. On Android, you can just tap the message to try sending it again. You can also try closing the app. If the issue persists, please wait a few hours and try again at a later time. We apologize for the inconvenience.

Nope, blocking / unmatching is a permanent action.